How do I place an order?

To place an order, simply select the piece you would like to purchase, choose any available options, and add it to your cart. Once you are ready, proceed to chechout and follow the steps to complete your purchase securely. You will receive a confirmation email once your order has been successfully placed.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has been prepared for shipment, we may no longer be able to make changes.

Please note that customized or personalized pieces are created specifically for you and therefore cannot be canceled, returned, or exchanged. We kindly recommend reviewing all details carefully before confirming your order.

How will I know if my order has been confirmed?

After completing your purchase, you will recieve an order confirmation email with the details of your order. I fyou do not receive this email within a few minutes, please check your spam or junk folder, or contact our customer service team for assistance.

How long does it take to process an order?

Orders are typically processed within a ffew business days after payment has been confirmed. Please note taht some pieces may be made to order or produced in limited quantities, which may require additional preparation time.

Can I place an order as a gift?

Yes. Our pieces make beautiful gifts. If you are purchasing a piece as a gift, you may indicate it at checkout or contact us after placing your order. We will wnsure the item is carefully packaged for gifting.

What payment methods do you accept?

We accept a range of secure payment methods for your convenience, including major credit cards, Apple Pay, Google Pay, and Klarna. All payments are processed securely through our trusted payment providers to ensure a safe and seamless checkout experience.

Is it safe to pay on our website?

Yes. All payments made on our website are processed through secure and encrypted payment systems. We use trusted payment providers to ensure that your personal and payment information remains fully protected throughout the checkout process.

Can I pay using Klarna?

Yes, Klarna is available at checkout, allowing you to split yuour purchase into flexible payments depending on your location adn elgibility. Klarna will present the available payment options during checkout.

When will my payment be charged?

Your payment will be authorized and charged at the time you place your order. Once the payment has been successfully processed, you will recieve an order confirmation email with the details of your purchase.

In which currency will I be charged?

All orders are processed in the currency displayed at checkout. If you are purchasing from outside the billing currency region, your bank or payment provider may apply exchange rates or additional fees.

Where do you ship?

We offer worldwide shipping. Shipping availability and delivery options will be displayed at checkout based on your location.

How long does shipping take?

Delivery times may vary depending on the destination and the nature of the piece ordered. Once your order has been processed and shipped, delivery typically takes a few business days within mayor international destinations. You will receive tracking information as soon as your order is dispatched.

How much does shipping costs?

Shipping costs are calculated at checkout based on your location and the selected delivery method. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can follow the delivery of your order.

Are duties and taxes included?

International orders may be subject to custom duties, taxes, or import fees determined by the destination coungry. These charges are the responsibility of the recipient and are not included in the order ttal unless otherwise specified at checkout.

What is your return policy?

If for any reason you are not completely stisfied with your purchase, you may request a return within 20 days from the delivery date. Items must be returned in their original condition, unworn, and in their original packaging.

Once the returned item has been received and inspected, a refund will be processed to the original payment method.

Are personalized or customized pieces eligile for return?

Customized or personalized pieces are created specivically for you and therefore cannot be returned, exchange, or refunded. We kindly recommend reviewing all details carefully before confirming your order.

How do I request a return?

Once the returned item has been recieved and inspected, you refund will be processed to the original payment method. Please allow several business days for the reund to apperar on your account, depending on your payment provider.

Do I need to pay for return shipping?

Return shipping costs may be the responsability of the customer unless the item arrived damaged or incorrect. We recommend using a secure and trackable shipping method when returning items.

Do I need to create an account to place an order?

No, you can complete your purchase as a guest. However, creating an account allows you to save your details, review your order history, adn enjoy a faster checkout experience for future purchases.

How do I create an account?

You can create an account by selecting the Account option on our website and following the registration process. Simply enter your email address and create a password to access your personal account.

I forgot my password. What should I do?

If you have forgotten your password, click on the "forgot password?" link on the login page. You will recieve an email with instructions to reset your password an regain access to your account.

What are the benefits of having an account?

Creating an account allows you to manage your personal information, review your order history, save your shipping details, and enjoy a quicker checkout experience for future purchases.

How can I update my account information?

Once logged in, you can update your personal details, shipping addresses, and password directly from your account dashboard at any time.

How can I contact customer service?

If you have any questions or need assistance, our customer care team will be happy to help. You can contact us through the contact form on our website or by email, and we will respond as soon as possible.

Do you offer gift packaging?

Yes. All orders are carefully presented in our signature packaging, making them ideal for gifting. If you are sending a gift directly to someone, you may indicate this during checkout.

Do you offer custom or bespoke pieces?

We offer customized or bespoke pieces. If you are interested in a custom request, please contact us with the details and our team will be happy to assist you.

How should I care for my jewelry?

To preserve the beauty of your jewelry, we recommend avoiding contact with perfumes, lotions, and harsh chemicals. When not in use, store your pieces in the original box or a soft pouch to protect them from scractches and oxidation*.

Fine jewelry is designed to last and maintain its beauty over time. However, certain metals sucha as sterling silver may naturally develop a slight patina or tarnish with wear due wxpsure to air, moisture, and everyday elements. Tis is a normal process and can be easily cleaned to restore the original shine.

How can I stay updated on new collections and releases?

You can subscribe to our newsletter to receive updates about new collections, special releases, and exclusive announcements.