lamahourani.com will not accept items for exchange or credit; Products returned by you because of defect will be refunded in full or replaced with the same product, including a refund of delivery charges for sending the item to you. we usually refund any money received from you using the same method originally used by you to pay for your purchase. The refund arrives within a maximum of 30 days after sending you an email that you were entitled to a refund for delivery of the defective product.
Our Repair Policy
We will repair any damaged purchase within 60 days of delivery.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at email@example.com with "REMOVE" as the subject header.
Lama Hourani Inc. uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.
We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
Each piece of our jewelry is hand-made with utmost care in Amman-Jordan and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time.
·After each use, gently wipe with a soft cloth and store in a jewelry box.
·Please avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, sulfur, perfume, detergent and lotion. Excessive light, heat or moisture will deteriorate the quality of plating on silver and semi-precious stones. The color of silver may change and some semi-precious stones may fade if constantly exposed to the sun.
·Our collections consist of precious metal (sterling silver) and they are in some cases plated with 18K gold. We recommend gently wiping the metal surface with a polishing cloth, however, excessive polishing will rub off the plating and is not recommended.
·Because most of the stones used in our collection are natural gemstones and pearls, they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Pearls and most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.